Requirements to run software on your pc or server

Must be on a supported Windows Environment. 
Out dated windows operating systems no longer getting updates are not supported.

Download Microsoft .NET Framework 4.6 (Web Installer)
Usually this is installed by windows automatically but if your needing to install it yourself you can visit this link
https://www.microsoft.com/en-us/download/details.aspx?id=48130

Download Microsoft .NET Framework 3.5 (Web Installer)
Usually this is installed by windows automatically but if your needing to install it yourself you can visit this link https://www.microsoft.com/en-us/download/details.aspx?id=21

Download Visual C++ Re-distributable (better to install and know its there)

https://www.microsoft.com/en-us/download/details.aspx?id=48145

Remote Connect software should support need to remote connect to your machine to check an issue
-Setup as non commercial use
-No need to setup unattended access
-Dont update after install
-Supply id and password to support after install and schedule a time for remote conenction
http://download.teamviewer.com/download/version_10x/TeamViewer_Setup.exe