Help Desk - Knowledgebase

Missing your License key or Email Containing your key details?

Please check Promotions and Spam folders for emails from [email protected] or [email protected] If you still haven't found the email please submit a support ticket.

Requirements to run software on your pc or server

Must be on a supported Windows Environment. Out dated windows operating systems no longer getting updates are not supported. Download

How do I download my software

Your purchase will be available within the main site after login.This also comes on email to you. If you have any trouble just send us an email and we will be happy to help you.

How do I install the software?

Installation Instructions Place zip file where you want to extract it Extract with usual unzip method you use Depending on your an

Support Files?

These are files that are downloaded on first running the software, that are required for the software to run

How/Do i get software updates?

Do I get software updates? We give 1 year support and updates from date

How many machines can i run the software on

Unless you specifically purchased a multi license deal from us (when we would of confirmed before purchase) then you are only licensed to use your software on one computer.

How long do I get free support and updates for?

How long does the software i purchased get free updates and support for? Software updates and support is free for 1 year.

Why cant i register the software?

Once you download your software you must first unzip it into its own folder. If you do not unzip the software but instead try to run it from the zip file the registration process will fail.If you have...

Can I purchase extra licenses?

Yes you can, all you have to do is submit a support ticket / email stating which software you want to buy additional licenses for and how manyand we will get you a price

Reset license, Moving to new pc

Moving to another pc, or server First register on this site with the same email that’s on your license. Login and

What if I want to cancel my license subscription?

Should you wish to cancel your monthly subscription then please follow the instructions below:- 1) Submit a support ticket requesting the cancellation of the product, plea

Will my software work on a MAC?

Most of our software will run on a PC and an apple mac. ***** You must have .net V3.5 V4 and V4.6+ installed in your emulation environment ***

How do I fix license.lic not found?

how do i fix license.lic is not found when trying to install the software? This is usually down to one of two things.

Smartscreen ( Windows 7 and later )

Smartscreen can have some issues with some software so its advised to disable smartscreen if you have any issues

Anti Virus gives me an alert why?

Why does some antivirus software(s) give false positives when i run the software? Due to the protection system we use it may necessary for you to whitelist the software before you run it. The antiviru...

Norton 360 Giving False Positive - How do I fix it?

Configuring scans in Norton 360 Version 4.0 to exclude specific drives, folders or filesAdd exclusion to Auto-Protect and Risk scan Start Norton 360.

Software wont let you do anything?

Windows Firewall might have public networks unticked. Please tick to enable public networks for the software in your firewall.

Input areas are clearing when moving to another spot?

Close the program and right click the exe and choose Run as Administrator

What is Spintax

Spintax is the format (or syntax) that is used by various software spinners and article submission sites that create or use spun articles. There are various spintax formats depending on what software/...

Windows Software on a MAC

The short answer is that our Software is designed to run in Windows and the bots that you can compile work only in Windows.

Interface not showing up

If you have already checked the whitelisting articles, then check to see if you have this driver installed Intel Iris display driver If so uninstall it and things will start working for you proper...

Interface blank?

Its likely you have the Intel Iris driver and it has a bug. Please download and install https://downloadmirror.intel.com/30579/a08/igfx_win_100.9684.exe

Welcome to the Help Desk for Business and Web Automation with TJ Gaushas

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Articles in this category

Missing your License key or Email Containing your key details?

Requirements to run software on your pc or server

How do I download my software

How do I install the software?

Support Files?

How/Do i get software updates?

How many machines can i run the software on

How long do I get free support and updates for?

Why cant i register the software?

Can I purchase extra licenses?

Reset license, Moving to new pc

What if I want to cancel my license subscription?

Will my software work on a MAC?

How do I fix license.lic not found?

Smartscreen ( Windows 7 and later )

Anti Virus gives me an alert why?

Norton 360 Giving False Positive - How do I fix it?

Software wont let you do anything?

Input areas are clearing when moving to another spot?

What is Spintax

Windows Software on a MAC

Interface not showing up

Interface blank?

How do I download my software

How do I install the software?

Requirements to run software on your pc or server

Windows Software on a MAC

Why cant i register the software?

Support Files?

Interface blank?

Interface not showing up

Missing your License key or Email Containing your key details?

What is Spintax

Input areas are clearing when moving to another spot?

Software wont let you do anything?